Refund Policy

Refund Policy for Cref ASL Cloud POS

1. General Policy

• All subscription fees for the Cref ASL Cloud POS SaaS Serviceare non-refundable, except as required by Nigerian law.
• Refunds (if applicable) will be processed within 14 business daysand credited to the original payment method.

2. Eligibility for Refund

Refund requests may be considered only in the following cases:
✅ Duplicate Charges – If you were accidentally billed twice for the same service.
✅ Service Failure – If the Service is completely non-functional due to our fault, and we cannot resolve the issue within 7 days.

3. Non-Refundable Situations

❌ Change of Mind – No refunds if you simply decide not to use the Service.
❌ Partial Usage – No prorated refunds for unused subscription periods.
❌ Third-Party Issues – No refunds for problems caused by internet/power outages, device compatibility, or user errors.

4. How to Request a Refund

• Send an email to support@crefaslcloud.comwith:
  • Your account details.
  • Proof of payment.
  • A detailed reasonfor the refund request.

5. Dispute Resolution

• Refund disputes will be resolved in accordance with Nigerian consumer protection laws.

6. Contact Us

For refund inquiries:
📧 Email: support@crefaslcloud.com
🌐 Website: www.crefaslcloud.com